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Shipping & Payment

SHIPPING INFORMATION
Orders in the European Union are shipped via our affiliate courier UPS. All shipments that are sent by Lot#29, are insured against theft and accidental damage. Upon receipt of shipment and written acknowledgement, this insurance coverage ceases to exist. 

Only orders placed before 12pm GMT are processed within 48 hours. Orders placed after 12pm GMT will not be processed until the following day. In the event that an item is temporarily out of stock, you will be notified of the delay and the item will be dispatched to you as soon as it becomes available.

Lot#29 does not guarantee that all items included in the Lot#29 web shop are in stock at the time of your order. Your order is not valid until you receive an email from us informing you that your purchase is confirmed, this may take up to 48 hours. Items will not be charged until the actual day of dispatch.

Please refer to the chart below for shipping costs and delivery times for your destination.

DESTINATION COURIER COST TIME: 

Denmark
UPS
xx EUR 
2 - 3 working days
Europe UPS xx EUR
2 - 5 working days


Please be aware that we do not offer shipping to countries outside the European Union and we are unable to deliver to post office boxes. Also be aware that during sale periods the delivery time can be extended.



TAXES & DUTIES
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.


TRACKING
As soon as we have shipped your order you will receive an email starting the tracking number. You can check the status of your order one to two hours after receiving the email via the link provided.


IMPORTANT INFORMATION
Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability. 

 

INSURANCE
Lot#29 insures each purchase during time in transit until it is delivered to you. All orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfillment by Lot#29.

FREE SHIPPING
From time to time, Lot#29 may offer free shipping promotions. To be notified by email, simply sign up (indsæt link til newsletter signup) to our newsletter.


PAYMENTS
The following payments are accepted; Dankort, Visa, Eurocard, Mastercard, American Express, and debit cards (Maestro and Visa Electron: please check with your bank to make sure your card is valid for online purchases). Visa and Mastercard are verified by a secure code. Payment is only debited from your card at time of dispatch.


SECURITY
Lot#29 use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. Lot#29 web shop uses the Thawte (SSL) Certificates, which secures communications by encrypting all data to and from the site. When placing an order, you can immediately check the security validity by clicking the Thawte icon at checkout. For security reasons, we do not store any payment information in our database.

Lot#29 · Gothersgade 29 · DK1123 Copenhagen K · Tel: (45) 33 14 14 29 · CVR: 27081525